Box Office & Ticket Sale Policies

There is a non-refundable $3.00 service fee per ticket through all sales channels.

TICKET RESERVATIONS AND VOUCHERS

We encourage all patrons to purchase tickets in full in advance of every performance, to ensure they get the seats they want. Tickets can be reserved without payment for a period of 72 hours prior to two weeks from a performance date. After the 72 hour period, tickets without payment will be released and made available for sale.

Gift Certificates, Levoy Dollars, and other performance vouchers do not constitute a ticket and must be redeemed in person at the Box Office at least 48 hours prior to the performance date. They cannot be taken as payment online or over the phone.

WILL CALL

Any patrons picking up tickets at Will Call, located in the theatre lobby next to our concession stand, must have their driver’s license or purchasing credit card ready before coming to the window. Sales of tickets for future performances must be completed during non-performance hours.

Lost tickets may be reprinted at the Box Office with proof of purchase.

REFUND/EXCHANGE POLICY

No refunds or exchanges, except as allowed at venue’s sole discretion. Event artists, date and times subject to change. In the event of a cancellation, the Levoy will notify patrons in a timely manner, at which point a refund or exchange into another performance will be offered.

THIRD PARTY TICKET SELLERS

The Levoy Theatre does not endorse or partner with any third party ticket sellers. We are not responsible for any purchases made through third party services. If a performance is cancelled, and you purchased tickets through a third party ticketing service, you must contact them.

Purchase from or resale by an unauthorized source may invalidate your ticket. The Levoy Theatre Box Office will only assist original ticket purchaser with potential issues with this ticket, including but not limited to refunding for rescheduled or cancelled events and duplicate transactions.

INCLEMENT WEATHER POLICY

If the performance continues despite inclement weather, the Levoy is not required to issue a refund or an exchange. In the event of a cancellation, the Levoy will notify patrons in a timely manner, at which point a refund or exchange into another performance will be offered.

Ticket holder voluntarily assumes all risks in attending the event, whether occurring before, during or after the event and releases the Levoy Theatre from all related claims. Ticket holder grants permission to utilize the holder’s image or likeness in connection with any photograph, video or other recording means for transmission, broadcast, or promotional use on any media.

AGE RESTRICTIONS

While there is not a strict policy on whether or not a child should attend a performance, please note that the content of performances may vary. Many comedy shows contain language and content best suited for a mature audience.

The Levoy Theatre does not require a ticket for children under the age of three.

LATE SEATING

Latecomers will be seated at the discretion of the Levoy Theatre and the visiting artist(s). Patrons arriving late to their scheduled performance may be required to wait in the lobby, or be seated in a designated area until intermission or an appropriate break allows seating without disruption to the audience.

ELECTRONIC RECORDING DEVICES

Flash photography and video recording of any kind is strictly prohibited at the Levoy Theatre, as it is disruptive to our patrons, and can create a hazard for our performers.

ACCESSIBILITY

The Levoy Theatre offers elevator access on every floor. Seating for wheelchair accessibility is available both on the orchestra and balcony levels – please fill out the request form online or call the Box Office to request special seating.

GROUP SALES AND DISCOUNTS

Group discounts are available for parties of 12 or more for most programming at the Levoy Theatre. Cannot be combined with other discounts. Call our Box Office or email us at info@levoy.net for more information.

Children (Ages 3 to 12) and seniors (65 or older) are currently entitled to discounts for our Broadway programming. Questions about what shows qualify? Give us a call or stop in at our Box Office!

Discounted Student Rush tickets are available for select programming. Contact us for more information!

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