Employment Opportunities

Box Office Associate

The Levoy Theatre is looking for outgoing individuals to join our box office team. This position is part-time, hourly, and pays minimum wage. Nights and weekend availability required.

Key Responsibilities:

  • Perform building opening responsibilities
  • Serve as a box office sales team member for walk up sales and phone orders
  • Assist in the fulfillment of ticket requests and Will Call by verifying the accuracy of ticket orders
  • Accept payments and make change accurately
  • Perform end of day financial reconciliations in Box Office. Reconcile any issues between ticket sales and the financial department including shortages or overages in cash drawers, chargebacks, etc.
  • Pull lists and reports from ticketing system as needed. Create reports and lists at the request of department heads
  • Process special orders, comp ticket requests, ADA accommodation requests etc.
  • Handle special needs and ADA Accessibility compliance as it pertains to ticket sales
  • Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests
  • Advise and assist with the implementation, reporting, and generating of event reports using ticketing platform
  • Be familiar with theatre layout, including but not limited to reserved seating areas, concession availability, merchandise availability, and guest parking
  • Observe guests during the event and anticipate any potential needs or problems
  • Assist other staff as necessary in all event-related responsibilities
  • Enforce all theatre rules and regulations
  • Perform building closing responsibilities

Education/Skills Required:

  • High School Diploma/GED required
  • Must have strong computer skills, including knowledge of Word, Excel, and Google Docs/Sheets
  • Excellent organizational skills with the ability to work in a collaborative environment, prioritize and manage multiple, ongoing projects
  • Superior customer service skills with the ability to efficiently and effectively resolve issues for internal and external customers, frequently in a time-sensitive environment
  • Excellent written and verbal communications skills
  • Must be able to accommodate a flexible schedule, including evenings, weekends, and holidays
  • Must being able to perform in a fast-paced, dynamic work environment

 


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