There is a non-refundable service fee per ticket through all sales channels.
TICKET RESERVATIONS AND VOUCHERS
We encourage all patrons to purchase tickets in full in advance of every performance to ensure they get the seats they want. Tickets can be reserved without payment for a period of 72 hours prior to two weeks from a performance date. After the 72 hour period, tickets without payment will be released and made available for sale.
Gift Certificates, Levoy Dollars, and other performance vouchers do not constitute a ticket and must be redeemed in person at the Box Office at least 48 hours prior to the performance date. They cannot be taken as payment online or over the phone.
Payments such as gift certificates, box office credits, arts for smarts vouchers, promo certificates, and gift vouchers cannot be used to purchase tickets for rentals. Rental events are considered any event that is not solely presented by the Levoy Theatre.
WILL CALL
Any patrons picking up tickets at Will Call, located in the theatre lobby next to our concession stand, must have their driver’s license or purchasing credit card ready before coming to the window. Sales of tickets for future performances must be completed during non-performance hours.
Lost tickets may be reprinted at the Box Office with proof of purchase.
REFUND/EXCHANGE POLICY
All sales are final. There are no refunds or exchanges unless a performance is cancelled. Event artists, dates and times are subject to change. Broadway season subscription shows are also subject to substitution when necessary. Only Levoy Theatre Members can exchange tickets into another performance for a $3 fee per ticket. Premium Seat Donations are not eligible for refunds, credits, or exchanges. Because of contractual relationships with artists, we must have a 48-hour notice to make exchanges. See membership guide for exchange limitations.
THIRD PARTY TICKET SELLERS
The Levoy Theatre does not endorse or partner with any third party ticket sellers. We are not responsible for any purchases made through third party services. If a performance is cancelled, and you purchased tickets through a third party ticketing service, you must contact them.
Purchase from or resale by an unauthorized source may invalidate your ticket. The Levoy Theatre Box Office will only assist original ticket purchaser with potential issues with this ticket, including but not limited to refunding for rescheduled or cancelled events and duplicate transactions.
INCLEMENT WEATHER POLICY
If the performance continues despite inclement weather, the Levoy is not required to issue a refund or an exchange. In the event of a cancellation, the Levoy will notify patrons in a timely manner, at which point a refund or exchange into another performance will be offered.
LIABILITY AND RELEASE POLICY
Ticket holder voluntarily assumes all risks in attending the event, whether occurring before, during or after the event and releases the Levoy Theatre from all related claims. Ticket holder grants permission to utilize the holder’s image or likeness in connection with any photograph, video or other recording means for transmission, broadcast, or promotional use on any media.
AGE RESTRICTIONS
While there is not a strict policy on whether or not a child should attend a performance, please note that the content of performances may vary. Many comedy shows contain language and content best suited for a mature audience.
The Levoy Theatre does not require a ticket for children under the age of three as long as the child is sitting on a lap.
LATE SEATING
Latecomers will be seated at the discretion of the Levoy Theatre and the visiting artist(s). Patrons arriving late to their scheduled performance may be required to wait in the lobby, or be seated in a designated area until intermission or an appropriate break allows seating without disruption to the audience.
BAG INSPECTION POLICY/PROHIBITED ITEMS
All bags, including handbags and purses, will be subject to inspection upon entry to detect prohibited items for your safety and the safety of the other patrons, staff, and performers. Bags that have passed inspection and not on the prohibited list must fit comfortably under your seat or side. The Levoy Theatre does not provide an area to check bags, or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.
The following items are not allowed inside the Levoy Theatre. If you have any questions in regards to what can or cannot be brought into the Theatre, please contact Levoy Theatre:
– Weapons or knives of any kind or type
– Full facial coverings (such as costume face masks)
– Outside food and beverage*
– Illegal drugs
– Outside alcohol is not allowed in the building. Alcohol must be purchased from the Vaudeville Bar. No exceptions.
– Cigarettes, vaping devices and other tobacco materials such as pipes and pipe tobacco, cigars and chewing tobacco
– Professional photography equipment
– Audio and video recording devices
– Noisemaking devices (Ex. air horns)
– Laser pointers
– Any animal with the exception of a service animal
– Any other item deemed inappropriate or dangerous by Levoy Theatre staff
*An exception will be made for medical needs after proper inspection.
ACCESSIBILITY
The Levoy Theatre offers elevator access on every floor. Seating for wheelchair accessibility is available both on the orchestra and balcony levels – please fill out the request form online or call the Box Office to request special seating. All wheelchair accessible spaces have 3 companion seats reserved until 1 week prior to the show, then only 1 companion seat will be reserved. All remaining ADA and companion seating will be released for regular sale 24 hours prior to the show.
GROUP SALES AND DISCOUNTS
Group discounts are available for parties of 10 or more for some programming at the Levoy Theatre. Cannot be combined with other discounts. Group rates may be limited to rear orchestra and/or balcony. Call our Box Office or email us at info@levoy.net for more information.
Discounted Student Rush tickets are available for our Broadway shows. Student discount tickets are available only on the day of the given performance with valid student ID at time of purchase. One discounted ticket per ID is allowed for each order.
Military discounts are offered on most shows with proper military ID. One discounted ticket per ID is allowed for each order.
CONTESTS & GIVEAWAYS
Guests may win only once every 6 months maximum. Guests may not win multiple times from different sources in any given 6-month period. All giveaways are subject to change. Giveaways do not have any cash value and cannot be exchanged. If you have won a contest please contact the box office for further information, details and rules.
